I'm Done

      I don't know how they managed it or what's changed but they broke me.  They wore me down, and wore me down, and worn me down and finally, I've got nothing left.
     I can't take any more calls from stupid people who can't figure out which end of a phone is up, or how those bright shiny lights on the screen make the internets go.
     I can't take anymore calls from entitled assholes who bought a brand new phone on a two year contract  less than one year ago and are now demanding they get another brand new phone for free.
     I can't take any more calls from hypocritical dicks who adamantly refused to "buy into that insurance scam" on the $800 investment that was their phone before they smashed it to pieces and now think they should get a new one for free because we 'owe' them.  Oh and let's not forget on those last two how the phone they had "never worked well from day one" although this is the first time they've bothered mentioning it, coincidentally.  Yeah, our conversation so far definitely says to me "this is a extremely patient person who would put up with a barely functioning phone for nearly a year to avoid putting anyone to any bother."
     I can't take any more calls from wildly irresponsible douchebags who only just now realized when their service was turned off that maybe it's time to find out why that bill didn't show up.  Oh and now we need to give them back all their late fees and reconnection fees because it's not their fault that they didn't realize they had been getting phone service for the last few months but no bill was showing up.
     Heaven help the next person I talk to that has a phone with "broken" internet because little Shithead, Jr. would never lie to his mom and dad about spending hours watching YouTube even though the bill, the website, the system, and the phone itself all say he was.  No, it's a conspiracy to make little Jr look bad because he's always on wifi and never watches videos on his phone.  After all, an automated system is much more likely to lie than any teenager, especially when that teenager might get in trouble.
     I'm tired of having to go back and fix someone else's mess because they don't want the negative impact to their stats that actually fixing the problem would cause.  No, let's just tell the customer we're fixing it and hang up.
     I'm tired of blatant lies being told just to close a sale to the point of no return for the customer.  Then the next poor sap that actually wants to do his job right can clean up an even worse mess later and have all of his stats look bad.
     What?  Disciplinary action?  Ha!  Everyone knows that as long as you can lie well enough to customers about what you're doing for them or selling to them to make them temporarily happy and satisfied, that's all that matters.  The stupid asshole down the line that has to eat this shit sandwich I'm making can deal with actual consequences of these actions and still end up getting a bad survey, even though he spends better than two hours and hundreds of dollars in credits fixing everything, because now the customer is just pissed at the company.

     I'm tired of getting up and going to work in the morning feeling the same as contemplating my own mortality.  I sit in the same spot and feel the seconds, minutes, hours, and days slipping away from me while people who have be reckless, irresponsible, or downright stupid tell me I don't know what I'm talking about and that I need to be bending over backwards to fix their idiocy.  I have nothing to show for the work I'm doing.  There are no accolades for actually doing the right thing, only an occasional courtesy nod for doing what is to be expected even though I could make a list hundreds strong of those who don't and apparently suffer nothing for it.  Nothing is built or created because of me that might last after I'm gone.  I mean that immediately and literally.  At the end of my work day there isn't a single thing I can point to that is there because of me or was accomplished because of me.
     Occasionally I restore someone's faith in humanity, but that's never the important person.  The important person is the angry one who painted themselves into a corner and wants to lash out at me when I tell them they either have to smudge and repaint or wait until it dries.  It feels like I'm going nowhere while I see options and opportunities opening up for everyone around me.  I've spent the last few days hating everyone I've talked with.  It's beginning to look like it's a race between me not being able to stand the job so bad I walk out, or me being escorted out as my attitude degenerates to the point where I'm not even doing the job any more.